Welcome to The SilkLady! These Terms of Service (“Terms”) govern your access to and use of The SilkLady website and online store, where we sell silk bedding, sleepwear, and clothing (“Products”). By using our Services, you agree to these Terms. If you do not agree, please refrain from using our Services.
1. Acceptance of Terms
By accessing or using The SilkLady’s website, you acknowledge and agree to be bound by these Terms, along with our Privacy Policy and any other policies referenced within these Terms. If you are using our Services on behalf of a business or entity, you warrant that you have the authority to agree to these Terms on its behalf.
2. Eligibility
You must be at least 18 years old to use our Services. By accessing our Services, you confirm that you meet this requirement and have the capacity to enter into a legally binding agreement.
3. Account Registration
To access certain features of our online store, such as tracking orders or saving shopping preferences, you may need to create an account. You agree to keep your account information accurate and secure, and to notify us immediately of any unauthorized access to your account.
4. Orders and Payments
By placing an order through our website, you agree to provide accurate payment and shipping information. We reserve the right to reject or cancel any order, for example, due to stock availability, pricing errors, or other issues. You will be notified promptly if your order is affected.
- Pricing and Availability: Prices and availability are subject to change. While we make every effort to ensure accurate information, errors may occur.
- Payment Processing: We use secure third-party payment processors. By providing your payment information, you agree to the terms set forth by these third-party providers.
Refunds and Returns
If you are unsatisfied with your purchase, you may return the Products in their original condition and packaging within 7 days of delivery. Please refer to our Return Policy for further details.
5. Shipping and Delivery
We strive to process and ship orders in a timely manner. Delivery times are estimated and may vary depending on your location and shipping method. The SilkLady is not responsible for delays caused by third-party carriers. Customers are responsible for ensuring that shipping information is correct and complete.
6. Product Care and Usage
Our silk products require special care to maintain their quality. Care instructions are provided with each product and are also available on our website. We are not liable for any damage resulting from improper care or use.
7. Prohibited Activities
When using our Services, you agree not to:
- Violate any applicable law or regulation
- Infringe upon or violate the intellectual property rights of The SilkLady or others
- Use our Services in a way that could damage, disable, or impair the functionality of our Services
- Attempt to gain unauthorized access to our systems or data
8. Intellectual Property Rights
All content on The SilkLady’s website, including text, graphics, logos, images, and software, is owned by The SilkLady or licensed to us. You agree not to copy, modify, distribute, or otherwise exploit any part of our content without prior written consent from The SilkLady.
9. Disclaimer of Warranties
The SilkLady provides its Products and Services “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We make no guarantees regarding the quality or durability of our Products beyond those required by law.
10. Limitation of Liability
To the fullest extent permitted by law, The SilkLady and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our Services or Products. Our total liability for any claim related to the purchase of a Product shall not exceed the purchase price of that Product.
11. Indemnification
You agree to indemnify, defend, and hold harmless The SilkLady, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our Services or your breach of these Terms.
12. Changes to Terms
The SilkLady reserves the right to update or modify these Terms at any time. If significant changes are made, we will notify you via our website or through your registered email. Continued use of our Services after such changes implies acceptance of the modified Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Country/State]. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of [Jurisdiction].
14. Contact Us
For questions, concerns, or more information about our Terms or policies, please contact us:
The SilkLady
Email: lucie@thesilklady.com
Phone: +27 (0) 834432254
Address: Unit A209, 375 Albert Road, Woodstock 7915, Cape Town, South Africa