Thank you for shopping with The SilkLady! We strive to ensure your satisfaction with our silk products. If you are not completely satisfied with your purchase, you may return or exchange it under the following conditions:
1. Return and Exchange Eligibility
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Condition of Items: To be eligible for a return or exchange, items must be unused, unwashed, and in their original packaging with all tags attached.
- Non-Returnable Items: Certain items, such as custom-made or personalized products, are not eligible for return or exchange.
2. How to Initiate a Return or Exchange
- Contact Us: Email us at lucie@thesilklady.com within 7 days of receiving your item to initiate a return or exchange.
- Provide Details: Include your order number, a description of the item(s) you wish to return or exchange, and the reason for the return.
- Return Authorization: Once approved, you will receive instructions on how and where to send your return.
3. Shipping Costs
- Returns: You are responsible for the shipping costs associated with returning items to us.
- Exchanges: If you are exchanging an item due to a manufacturing defect or error on our part, we will cover the shipping costs for the replacement item.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method within 5 days.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for an exchange or issue a refund as needed, covering all shipping costs in such cases.
If you have any questions or need further assistance, please reach out to us at:
The SilkLady
Email: lucie@thesilklady.com
Phone: 0834432254
Thank you for choosing The SilkLady, and we appreciate your understanding of our policies!