We are always delighted to hear from our customers. If you have any questions or feedback, please contact us:

Email: lucie@thesilklady.com
or call directly
Phone: +27 (0) 83 443 2254

Address:

The Old Biscuit Mill,
Unit A209, first floor, 375 Albert Road,
Woodstock, 7915
Cape Town

    Frequently Asked Questions

    Please read our FAQ before sending us a message.

    The delivery charges is R85,00. If order is over R2000,00 the delivery is free of charge.

    You can pay with Ozone, Payfast and Payflex or EFT

    Delivery takes 1 working day in Cape Town area, 2-3 working days in the rest of the country.

    We take your privacy very seriously. Please see our privacy policy.

    After an order is placed we get a notification immediately and the order is processed immediately. If the order is placed by noon then it will leave the same day, if it is placed after noon, the order will be sent the morning after. Client gets notification of the payment acceptance and the tracking number from the couriers. We use Fastway and The Courier Guy.

    Yes, you should receive an invoice automatically from us. If you haven’t received it for any reason, please let us know and we will make sure you get it.